ADSL/FTTC Broadband issues
In order to provide you with the best possible response to your ADSL/FTTC Broadband issue, there are a few steps which you can take to see if there is an immediate fix, or to help us further diagnose the issue.
- Reboot your router
- Check Cables. Has the unit got power and is it connected to your LAN with a CAT5 cable?
- Does the line have Dial Tone? This can be checked by plugging in an Analogue (Home Type) phone, or by picking up the handset on an attached phones line. Is there 'crackle'?
If these tests/checks are complete, then we will need to know the following information:
- The line number of service
- The status of the router's lights - Power, DSL Link and Internet. All should be green and all except the Internet should be solid. The internet light with blink to show activity.
- What is the issue being experienced? (No connection, slow speeds etc)
- When did you notice the issues (with frequency and severity).
With this information we willbe able to address you issue as soon as is possible.
Related Articles
Issue Resolved
Dear Customer We have been informed by our supplier that today's earlier issue has now been resolved. Thank you for your patience while the engineers struggled to overcome a wider issue in the UK Telecom networks. We will continue to monitor this, ...
Corona Virus Update
As you are aware the country is now in the midst of the massive social exercise of coping with Corona Virus. Normal Societal patterns are changing and a widespread move to homeworking is having a dramatic impact on the countries voice and data ...
Using our Helpdesk Portal
Why not try our 24/7 Helpline Portal? We have invested in a particularily powerful and flexible new Helpdesk application to assist in resolving issues you may be experiencing. The system not only allows you to raise tickets 24/7 which our support ...